What is the Person Centered Service Plan (PCSP)?

Empower members have a Person Centered Service Plan (PCSP). The Care Coordinator gets copies of all treatment and service plans for members from providers. The goal is to prevent duplication of services, ensure timely access to all needed services, and identify any service gaps, as well as provide any health education or health coaching identified. The PCSP is made when you, your family, and your providers work together to meet your needs. It is to make sure you have supports that know your background and the services you receive and may need.