Empower Healthcare Solutions complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Empower does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Empower Healthcare Solutions:
- Provides free aids and services to people with disabilities to communicate effectively
with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Customer Service at 1-888-204-5581.
If you believe that Empower has failed to provide these services or discriminated in
another way on the basis of race, color, national origin, age, disability, or sex, you can file a
grievance with our Complaints and Grievance Coordinator at:
Empower Healthcare Solutions,
Attention: Complaints and Grievance Coordinator
Telephone: 1-866-261-1286 | TTY:711
You can file a grievance by mail, fax or email. If you need help in filing a
grievance, our Complaints and Grievance Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human
Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint
Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.